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api.box.com is down

  • May 1, 2025
  • 1 reply
  • 184 views
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I’ve been working with the python box-sdk-gen.  I’m specifically using the create_zip_download method of the ZipDownloadsManager.  This creates two links.  One for downloading you files and one for the status.  The status link does not work.  The status link has the domain of “api.box.com”.  I checked that status of that domain and it appears to be down for everyone for more than a week.  Someone needs to do something about this.  

    1 reply

    • tom95
    • New Member
    • May 12, 2025

    Hello,
    It sounds like you're experiencing an issue with the create_zip_download method from the Box Python SDK, specifically with the status URL that it returns. While the method correctly provides both a download URL and a status URL, you're finding that the status URL—hosted on api.box.com—does not work, and tools report that the domain has been down for over a week. However, api.box.com is the primary endpoint for all Box API operations, and if it were truly down, virtually all Box integrations would be nonfunctional, which doesn’t seem to be the case for most users. It's possible the problem lies elsewhere, such as a regional DNS issue, a misconfigured firewall, or simply that the SDK is requesting the status too quickly—before the ZIP has been fully generated—causing a 404 error. In practice, the status endpoint can be unreliable, and Box’s documentation suggests using the download link after a short delay as a fallback. Still, if the issue persists consistently, it would be best to report this directly to Box via their Developer Forum or Support Portal, including details like the failing endpoint, authentication method, timestamps, and any error messages you're seeing. This seems like a case where the Box engineering team should investigate further.


    Best Regards
    kelvin93

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