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Description: I created a new OAuth 2.0 app in Box with the exact same scope and permissions as a previously functioning app. However, when I try to download files using the new app, I receive the error: "access_denied_insufficient_permissions". The previous app worked perfectly with no issues.

Steps to Reproduce:

  1. Created a new OAuth 2.0 app in Box with the same scope and permissions as the original app.
  2. User grants permissions to the app.
  3. Attempt to download a file via API call.

Expected Behavior: Files should download successfully, just like they did with the original app.

Actual Behavior:

  • Download attempts fail.
  • The following error is returned: "access_denied_insufficient_permissions".

Additional Information:

  • The permissions and scope for the new app are identical to the old app, which is still working correctly.
  • The issue began after switching to the new app.
  • I have verified that the OAuth tokens are correct and have the appropriate permissions.

Please advise on how to resolve this issue and ensure the new app has sufficient permissions for file downloads.

Thank you!

when we created the old apps we used to create support ticket and ask to enable "Perform Actions as Users" and Box-Notifications" for the new application.

but now it looks like there is no way to open support tickets


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