Hi ​@KMO, welcome to the Box Community!

Regarding the email you mentioned you’ve sent to us, we’re unable to locate it, and there’s no ticket number linked to your email address.

To address your concern, if you're looking to unsubscribe from general Box communications (e.g., promotional or marketing emails), please reach out to our Privacy Team at privacy@box.com.

If you're referring to unsubscribing/canceling a Box plan, please contact cancel@box.com for assistance. Be sure to use the admin email associated with your Box account for verification.

Looking forward to getting this sorted out