Shuttle Upload Limit?

👋 Hi ​@DKlavon, welcome to the Box Community!

Box monitors Bandwidth for fair use purposes. Each individual or user is limited to a total usage of 1 TB of bandwidth per month as documented on our Box Fair Use Policy. To prevent abuse and ensure the integrity of the Box Service for all our users, we have implemented preventative measures to limit user’s bandwidth.

For reference, bandwidth refers to the amount of data transferred across the Box Service.

Your account uses bandwidth when folders, files, and other data are downloaded, uploaded, migrated, previewed, moved on or off the Box Service or otherwise accessed in the Box Service. This includes without limitation the use of tools such as Box Shuttle and Box Drive and third party tools not provided by Box.

Please visit Understanding Box Bandwidth Limits to learn more.

To discuss your account and check strategic approach related to rate limit, you may connect with our Box Sales Team.

Feel free to reach out to us if you have other questions. 😊

Yes, we understand and completely appreciate that policy.  It makes great sense for standard use, however for initial upload/migration of larger servers to the cloud necessitates excess data allowances for a short period of time.  I’m looking for the appropriate avenue to allow this temporary increase in data cap.  

I’ve attempted to reach any official service line to ask directly but haven’t located any official way to reach tech support outside of this community forum.  Am I just looking in the wrong places?

Hello ​@DKlavon, thank you for your response and for your understanding of our fair usage policy. I completely understand your point regarding the initial migration, especially considering the large volume of content to be transferred. We will certainly take this into account as feedback.

At the moment, we do not have an option to temporarily increase the data cap or lift the rate limit. However, for personalized guidance and account-specific concerns, you are welcome to reach out to our Product Support team by submitting a support ticket. Please ensure you are signed in to the support page to submit your case and view the available support channels.

Have a great day! 💙