My team has received the above error when logging in after 1800 hours after October 10, 2024. Is there a reason we would be receiving this error? How do we avoid the error?
The dayshift supervisors are not getting the error before 1800 hours.
LMR
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Hi 
Welcome to Box Community! Sorry to learn your team has encountered an issue logging in.
To address this error, kindly try the following fix:
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Furthermore, we had a known issue on October 10th about SSO login here. While we’re unable to verify if this is related to the login issue you encountered, however we can confirm it was already resolved shortly afterwards.
If you still encountered the error, please submit a support ticket so our Product Support team can further troubleshoot and identify the root cause. Hope to have this resolved.
Have a good one! 
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