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I have a Hub that I am using as a test content library. I’ve uploaded several files and I uploaded 1 folder with 10 documents in it.

When I query box AI in the hub, AI will not recognized files within the folder, only files outside of the folder.  Is this expected behavior?

Hi @Andy B TPDX 👋 Welcome to Box Community!

 

This may be based from the file size as indicated on Box AI for Hubs article > File Size: 

  • Files added to a Hub may take up to an hour to be indexed. Most files are usually indexed within minutes, but larger Hubs may experience some delay. This delay in indexing may cause a temporary pause when using Box AI. Wait a few moments and retry your questions

Can you please try again after this allowable time for your files to be indexed? If still not recognized, please let us know so we can further investigate.

 

Meanwhile, you may check Box AI for Hubs support article which will also provide you guidelines about Box AI questions, troubleshooting, and known limitations.

 

Have a great day! 🤗

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