Skip to main content
Solved

Admin Console cannot find files uploaded by AppUser

  • September 4, 2024
  • 7 replies
  • 74 views

I am new to Box.
I singn up as developer user and set up a customized app with OAuth2.0 and JWT authentication.

After making project [ box-java-sdk-samples/box-appusers-java-server-sample at master · box/box-java-sdk-samples · GitHub]  run locally,  I created an App User and a folder named Test Folder and a file named test.txt simultaneously.
But the created folder and file are not shown in https://app.box.com/folder/0.

Why? and how to see the uploaded files in console?

Best answer by Jey Bueno Box

Hi @sherry fan 👋
Thanks for getting back to us. App Users do not have login credentials and they are accessible via the API. However, when you are logged in as Admin, App Users can be accessed via Instant Login when you navigate to Users & Groups without the need to create a login email.

In the event that you’re having trouble accessing the App Users and logging in, our Support team can further investigate the issue. You may submit a ticket providing the error message by visiting our Support page.

You may also learn more about developer console and user types here: Box Platform 101. 💡

For security, I’ve removed some of the App User information. Moving forward, please refrain from providing specific account or personal details. 🔐 Take care!

View original
Did this topic help you find an answer to your question?

7 replies

Jey Bueno Box
  • Community Manager
  • 306 replies
  • September 4, 2024

Hi @sherry fan

Welcome to our community! To view the files uploaded by an App User in the Box Admin Console, follow these steps:

  1. Log in to your account and go to your Admin Console.
  2. Go to "Users & Groups" and select "App Users."
  3. Find the specific App User you created for your customized app.
  4. Click on the App User's name to view their details.
  5. Under the "Content Manager Access" section, ensure that the appropriate permissions are granted for accessing content.
  6. If needed, adjust the settings to allow viewing of files and folders created by this App User.

By following these steps, you should be able to see the uploaded files in the Box Admin Console under the respective App User's account. Please let us know if you need further assistance, we’re here to help!


  • Author
  • New Member
  • 4 replies
  • September 5, 2024

Thank you for your reply.
After clicking on the App User's name ,the "Content Manager Access" section is not there.

Under User Details there are "Role and Access Permissions","Folder Collaborations","Groups","Managed Devices" Sections.
"Content Manager Access" means "Folder Collaborations" section? Or developer user has no permission to view "Content Manager Access"?


  • Author
  • New Member
  • 4 replies
  • September 5, 2024
sherry fan wrote:

Thank you for your reply.
After clicking on the App User's name ,the "Content Manager Access" section is not there.

Under User Details there are "Role and Access Permissions","Folder Collaborations","Groups","Managed Devices" Sections.
"Content Manager Access" means "Folder Collaborations" section? Or developer user has no permission to view "Content Manager Access"?

 

Hi @JeyBueno Box  
Thank you for your reply. I can't find "Content Manager Access".


Jey Bueno Box
  • Community Manager
  • 306 replies
  • September 5, 2024

Hi @sherry fan 👋 Thanks for bringing that up and sorry to have missed that. Upon further checking, developer console currently do not have access to the “Content Manager”.

You can do Instant Login instead to view the files uploaded by an App User without Content Manager Access. To do so:

  1. Log in to Box and click Admin Console.
  2. Click Users & Groups.
  3. Click the App User's name to view their details then Log in to this account.
  4. Once logged in, you will see the created folders or files. You can also change the folder owner if necessary.

I look forward to have this sorted out. Have a great day! 🔅


  • Author
  • New Member
  • 4 replies
  • September 6, 2024

Hi @JeyBueno Box  Thanks for your prompt reply.
Since my app user has login email like this “AppUser_*******@boxdevedition.com”, I cannot login by this email right?

I tried to replace this email by creating email alias, but failed.

I think I should create user by specifying the login email?


Jey Bueno Box
  • Community Manager
  • 306 replies
  • Answer
  • September 6, 2024

Hi @sherry fan 👋
Thanks for getting back to us. App Users do not have login credentials and they are accessible via the API. However, when you are logged in as Admin, App Users can be accessed via Instant Login when you navigate to Users & Groups without the need to create a login email.

In the event that you’re having trouble accessing the App Users and logging in, our Support team can further investigate the issue. You may submit a ticket providing the error message by visiting our Support page.

You may also learn more about developer console and user types here: Box Platform 101. 💡

For security, I’ve removed some of the App User information. Moving forward, please refrain from providing specific account or personal details. 🔐 Take care!


  • Author
  • New Member
  • 4 replies
  • September 9, 2024

Hi @JeyBueno Box 
Thank you. In my case, I can access the files via APIs. 

You may also learn more about developer console and user types here: Box Platform 101. 💡

This is helpful. Thank you again.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings