Support Forum

Hello, the Box app on my desktop does not sync. Could you please help ?  Best,  Claire

hello, according to my box account I'm using all 7,5 of my gigs, but I've deleted all my files and this isn't true. is there anythink i can do? Can someone fix this issue?

Hi ,   I would like to know BOX has audit trail for files or not. We would keep all the record post BOX folder. Example;  Who and when do these activities The file posted,accessded, modified and deleted.  

BOX account was closed but not all folders were downloaded. Is it possible to retrieve folders from BOX?

Dear Team,   Kindly reset my box storage, I have deleted most of my files from the box, yet it is showing full. Kindly do the needful.   Thank you.   

HelloI cannot sync after my account has registered as a Managed UserI tried to contact our administrator but they don't understand the reason why alsocould you please help me? Thank you!

How do I: 1) change the primary email address for the Admin and the Account?; and 2) switch all my shared files/folders from the old Admin email address to new Admin email address?  

i'd like to download this pdf: https://app.box.com/s/sxx6j4nk8qu1nz9y2q2olujw7ncen2cj however, no matter how many times i click the download button it just don't work. is the download button really works? Also, I've checked the suggestion from "Common Issues with Downloading Files" Page ( https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files), which still don't work.Can someone help me to figur out how to download file? Thanks in advance.

Hello I am missing a box folder and it is not in trash. Please help is recover it.

Can't access Box. Probably prohibited 1st of November. Regards Per-Åke Börjesson [information redacted]

if i buy enterprise full, can migraate 300 tb of storage from google drive here ?

Documents are getting a new version number even if we just view a document. Is there way to prevent the versioning from occurring if you are just downloading an excel file to view it, not make any edits? This is creating data inaccuracies and confusion amongst our team. 

My invited collaborator is unable to access the folder and is being asked for 2 factor authentication. I checked the account settings, and multi-factor authentication is not enabled on our account.

I need a strong password to access something in my account but it won't let me change my password. what do I do?  

I have a file that I need deleted from a folder. This folder is not shared with any other users and the file is not opened on any other computers or mine, but Box will not let me delete it because it is saying that it is being edited with Box Office for Web.  I have already tried rebooting my computer and closing all windows and apps.

Is anyone having trouble accessing their shared files? Box has deleted or made missing our organizations shared files preventing us from accessing our work. any help is appreciated. 

Hi. I have less than 2GB in my Box.com 10GB account but Box.com states ive used 9.7GB. I've cleared trash and logged in and out. Ive had this before. Please refresh my script. Thanks. 

I'm trying to change the email address on my Box account.  I've put in the new email address and the verification link has been sent to my new email address.  When I click on the verification link, it takes me to a Zendesk Auth site to "choose a local password...", and I enter my password, and I always get a error called " 403 Forbidden Attempting a prohibited action "   What is going on here?  Why doesn't the verification link work?  I've tried multiple links now and two different browsers (Chrome and Edge) with no success....???

I'm trying to add a user email and I get a message that an account already exists.  The user does not show up in the list of managed users.  I originally got a message added to a folder in our Box site, but when I tried to add on a different day no file was created just a pop up box indicating the user has an account not tied to an enterprise.  How do I get this resolved?

"Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue." Uh huh.  So where/how do I open the support ticket??  Don't see anything except post to community.

I'm trying to add a new user and getting the following error messages?

I have created a new user and his confirmation email fails to send. he is brand new in our system and have verified he is receiving emails. the email never makes it to our spam filter. I have tried resending the confirmation with no luck. please advise

Just to be clear. I am able to preview JPEG image files through the box online. It is important for my reserach that I can take a photo and quickly see it and work with it on my computer. I am using a MacBook Pro.

Hello Box team.  I'm actually adding to case #2966693 - Russel suggested that to corroborate the story of how the account was hijacked by a scammer, current managed users, such as myself, could create a separate ticket with this concern.  Specifically he said "Otherwise, you may reach out as well to the current managed users on your tenant and have them create a separate ticket with this concern so that we could proceed in the best course of steps to maintain the security on your account." - of course I cannot open a ticket with my account, the best i can do is post on the support forum here.  I believe this issue stems from the main account holder from box actually having her entire original gmail account stolen.  The details can surely be seen in that case number. So, that is what I'm doing, to encourage you to reinstate the account in question to the rightful owners (temporary) new gmail account  [personal information–redacted] which i've obviously censored since this is a public fo

On a previous machine I was running Box Sync and had redirected my Downloads, Documents, and Desktop folders to point to my Box folders. This worked fine for years. I now have a new computer and am using Box Drive (since I understand Box Sync is going to be sunsetted). I have redirected my Downloads, Documents, and Desktop to my Box folders. For the most part this is working fine. When I restart the computer the desktop connection remains. However, when I shutdown and start the computer the desktop connection is lost and I have to reconnect it each time. What needs to be done so I don't have to do this? Thanks.