Support Forum

Today I discovered that some of my recent files just mysteriously disappeared. It seems that files created about 3 years or more ago are still on the BOX drive, but newer files has just disappeared from multiple folders. How do I get these files back?

Our organization has two Co-admins and no primary admin. I would like to know how to make a primary admin so we can have access to the primary admin permissions. 

We are usually able to get this added back on by our contact at Box but have been unable to reach him.

The system cannot find file specified.

The PDF file uploaded on Windows is 0KB. I can't even preview it. It says it's protected. Please tell me what to do.

Hello, We have been experiencing a problem for a few days using MSOffice 365 and opening files with Boxdrive. When users open a document from the box drive directories, Powerpoint for example, Powerpoint goes into "Not responding" status and it is impossible to "Kill" the Powerpoint process. We are experiencing this problem on 2 pc at the moment. The Box Drive client is version 2.37.142 and MS365 version 2403 17425.20176 Thanks for your help

I had our email team set up an alias email address for me to use to create a new sandbox.  This email is not tied to an existing managed box user, as it is an alias for my account, but not tied to my managed box account.  It allows me to create the sandbox with that email address but its been 2 days and I still have not received the login email.  I've checked our internal email filter and there is nothing getting caught there.  Wondering what could be the issue. 

Hi, One of our Box users can not log in to Box because of the 2-Step Verification. Can you help her?  

I wanted to delete an extra file when suddendly deleted my main data folder by the name of Rahmatullah Muslim Data now even cannot find in trash too, so how can find my deleted Data? 

I am trying to add a user to a folder but when I add the persons email address i get the message that the user is deactivated and cannot collaborate.  How do I correct this so I can add this person to collaborate on a folder? This person and others have been collaborators on other files.  Suddenly I cannot add them. 

I need to send a document for signature to a group of people, but only need one of them to sign it. How can I make it so that any 1 of multiple targets can sign & complete?

Hi, I only have 29.8GB of data in my Box account out of 50GB quota, but Box says I have used 47.5GB of the space! Please check and solver the same. Regards, Shrinath

the box icon on top bar is 'shadowed' and will not work. how do i shut box drive down????

Hi,I need to download all the files inhttps://app.box.com/s/rf6p81j3o507e8c5saywtlc1p91f8po9I cannot download it through the browser because the files are > 150 GB. Thus, I want to create a script that downloads the files one by one.To do so, I signed up for Box, and created a Custom App. On the 'purpose' drop-down menu, I selected 'other'. Next, I selected 'server authentication (with JWT)'. I then navigated to the configuration tab and added clicked 'Genereate a Public/Private Keypair', which downloaded a file named 0_XXXXXenv_config.json where the X's are random digits/characters. I renamed this file to config.json and then tried to run: from boxsdk import JWTAuth, Clientauth = JWTAuth.from_settings_file('config.json')client = Client(auth)auth.authenticate_instance()shared_folder = client.get_shared_item("https://app.box.com/s/rf6p81j3o507e8c5saywtlc1p91f8po9")for item in shared_folder.get_items(limit=1000):    client.file(file_id=item.id).download_to(item.name)    break        

I had access to the admin bottom down left. Button is no longer available. What can I do to get access to my billing information?

お客様とBOXにてファイルの授受を行っているのですが、一部お客様よりBOXにログインできないとご連絡いただいております。 ログインの際に 通常とは異なる画面が表示されております。 ※画面のコピーは添付しております。 対応方法をご存じでしたらご教示いただけないでしょうか。 なお画面発生までの流れとしては、以下の通りです。 対象お客様のBOX利用開始に伴い招待メールを送信→お客様にて招待メールのURLから登録情報設定→利用開始するため、BOXのログイン画面へアクセスしようとすると添付の画面が表示される 画面には「確認メールが送られています」と表示されていますが、お客様に確認すると最初の招待メール以外BOXのメールは届いていないとのことでした。  

I've been trying to update an Excel file on Box Drive 2.38 on my Windows desktop but I keep running into an "Error Updating 1 Item." I've attempted to restart Box Drive, restart my computer, and find other solutions online and on these forums, but the error still persists. Can I send logs here to troubleshoot?  

I am trying to show the files stored in my box api on my website. I am trying to embed the files use IFrame.. but none of them are working. The API is showing me the following error.I have tried adding my local url in cors origin list in dev console/ configrations. But the issue is not getting fixed. Can any one suggest some solutions to this issue?

Hi, Scenario:  I am working in an excel file.  Another user opens the same excel file.  When I save the excel file, it saves it as a new file with a file name that includes my email in parentheses.  Is it possible to make shared files read-only for other users while one user has the file open and is making edits?  Thank you in advance.

Can you please help raise a ticket for transfer of ownership of a box folder from someone that already left the company. Thanks!

The storage number is incorrect.It shows 41GB/100GB even though I'm not using it.Is this a bug because it is using the above storage even though there is nothing in all files or the trash can? Please fix this immediately.

Dear Sirs, We deleted almost all our files on box including trash and account still show used 9.7GB out of 10GB. Best regards

Hello,1.Can creating an header rule to allow BOX?2.Can restricting access based on tenant ID? Taking Google as an example,a. For Primary Destination Value specify "mail.google.com".b. In the Custom Header field, specify "X-GoogApps-Allowed-Domains".c. In the Header Value field, specify your domain, or a list of domains separated by commas. For example: www.example1.com,www.example2.com Thanks you so much

Hi, I am trying to invite two of my team members, but they were not received the invite mail. I have verified both users email access and others. can you please assist me to resolve it. Thanks.

My box recently reset and after completing, a box appeared with a link to recovered files that had saved during the process in a separate folder to my other files. I now can't find this folder and need to recover some of these files but i'm not sure how to find it again?