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Question

The displayed storage number is incorrect.

  • May 27, 2025
  • 1 reply
  • 7 views
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The storage number is incorrect.
It shows 41GB/100GB even though I'm not using it.
Is this a bug because it is using the above storage even though there is nothing in all files or the trash can?

Please fix this immediately.vud01HWM3G37NV0CY18E4CZ3SCMGG.pngsgc01HWM3G38HXKKZB2YJ5FYH84MT.png

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!


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