Support Forum

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 

Dear Box Support,  We have just had two new users join our company but they are not receiving the email to set up their accounts. Could you please look into this as soon as possible as we have already paid for their accounts but they are not able to use them. Thank you, Kevin Berk

Hi ,  Some end user still use win7 professional, which browser is suitable for the computers? Thanks.  

I created the user and added to the group but the folders shared to that group doesn't get displayed to that user.

Hello Box, I have a user that had created a free account with the company domain.  I invited the account into our org to now be a managed account.  Storage limitation is set for 7GB on her managed account and the dashboard shows she is under 2GB. She has signed out and back in, and rebooted the computer. I was able to create a new folder and upload a file there when logged on as her through the Admin portal.   Thank you, Willis

Hello, I do not see the option to set up the custom subdomain in the admin console, can you help?

I've been trying to switch my account to a single user and monthly, and I have one day left in my trial (see screenshots). However, I was charged for 3 users annually today, before my trial ends.  How can this get fixed?

Is there a way to get the size of a folder in Bytes? The details tab shows GB. Id like the value in Bytes so that I can confirm a completed transfer. Thanks

It is back at work, but it took very log time till Box opened Sign

I have two USAfx accounts. The one I primarily use is fine and the login works. I just tried to login to the one I do not use as often and the saved password is not working. I have tried resetting my password and unlocking the account but both times I have tried this, an email is never sent.  Any help is appreciated. Thanks. 

Hi Team Earlier today we upgraded our subscription.  Since then all the files seem to have disappeared from the web based log in. They are also gradually disappearing from the windows based file explorer folder. Can you please assist?

Since yesterday I cannot find the top level eDelivery folder in box which contained all the documents for our sub-domain

Hello, I am unable to add 1 user to enterprise. I am getting the following message "Email already used in a Box account but not associated with an enterprise".  Please advise on how to resolve this issue. Thank you

My organization has multiple ForeFlight users using Apple iPad tablets and we use Box to sync files.  I get an email from box saying the owner has synched a file each time any of our ForeFlight Users sync files.  This email comes even when the owner is offline and other users are the ones doing the syncing.  Why is this?    Thanks.  

I've just signed up for box.com and i filled out what was a quick surveymonkey survey but have yet to receive any kind of communication for next steps to migrate data using Box Shuttle. Can i get some kind of support to start this process? I have a lot of data that i would like to carry over.

My account shows 31GB used, but I only have a 6.4GB folder. Can someone check this discrepancy?

I keep getting this message and I can neither view the file nor share the link. 

Hello  Yesterday was ok, but from 23.04.2024 it is possible to login but after login all box webside is white, os x el capitane and Chrome (Imac 7,1, 2007), last 5 Years everything was greate. On secend computer Macbookair (sierra 10.12.06 ist ok) ?  Box change something ? for old systems ? Best Regard  BOX customer from 2010  DS  

Hi, i lost a full folder that had lot of small picture after declined a 2way factor. Name of folder is -->    Camera chantier Folder isn't there anymore 

Hi! Does Box not save original photo files? When I upload the quality of a photo from 1GB became 200kb.

After logging in today my folders and musical content folders are totally missing. Many years of music projects are not showing.  Also, missing collaborator names, and content size gauge, is now at zero bytes. What happened!!

Any help on this error much appreciated. Single sign-on authentication was unsuccessful (reference # EBPVDFHR).     Partner: https://idp.myid.disney.com Target Resource: https://disney.account.box.com/sso/ping_federate?from=box&redirect_url=https%3A%2F%2Fdisney.app.box.com%2Fs%2Ftffi3wub96a3fkgjg5768xe58cd6wy9b  

My account will not upload and indicates it has run out of space.  I am no where near 10GB.  Please contact me for assistance. Thank you. Marcella

Hi, I set up Box for Salesforce and it's working well, but we're finding that periodically users need to reconnect to Box even though all users access both salesforce and box via SSO.  This tends to come in waves which lead me to think that it was related to users periodically resetting passwords, but with SSO this isn't the case.  It's not immediately apparent in Salesforce when this happens as users don't immediately notice that the Box component is no longer displaying the files from the box drive on the record, but it causes this very unhelpful "Error!" banner which also does not let the user save edits to the Salesforce record.  Once the user goes into the Box app and reauthenticates Box, this issue is resolved.  But I haven't been able to identify the root cause of Box disconnecting.  Any ideas?

Hello, I need to remove all the following disabled custom apps: EasyData2Portal, EasyData2Portal, ThingWorx,  Can you help me? Thanks Gianluca Pensavalle