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Question

Charged before trial complete

  • May 27, 2025
  • 1 reply
  • 10 views

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I've been trying to switch my account to a single user and monthly, and I have one day left in my trial (see screenshots). However, I was charged for 3 users annually today, before my trial ends. 

How can this get fixed?

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1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community! 

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Thanks for posting!