Skip to main content
Question

Cannot add existing box users to enterprise.

  • May 27, 2025
  • 1 reply
  • 12 views

Forum|alt.badge.img

Hello,

I am unable to add 1 user to enterprise. I am getting the following message "Email already used in a Box account but not associated with an enterprise".  Please advise on how to resolve this issue.

Thank you

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there,  

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

Thanks for posting!