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Question

My entire personal box folder is inaccessible and missing

  • May 27, 2025
  • 1 reply
  • 80 views
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After logging in today my folders and musical content folders are totally missing. Many years of music projects are not showing.  Also, missing collaborator names, and content size gauge, is now at zero bytes. What happened!!

    1 reply

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    Hi there, 

    Welcome to Box Community and glad to assist! 

    To look for your missing file/folder, please visit your trash/bin icon in box.com. 

    To restore specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    Hope it helps! 

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