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Question

Password reset - email not sending

  • May 27, 2025
  • 1 reply
  • 17 views

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I have two USAfx accounts. The one I primarily use is fine and the login works. I just tried to login to the one I do not use as often and the saved password is not working. I have tried resetting my password and unlocking the account but both times I have tried this, an email is never sent. 

Any help is appreciated. Thanks. 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Ana,

Welcome to Box Community! 

I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

Thanks for posting!