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Account shows 31GB used, but I only have a 6.4GB folder

  • May 27, 2025 5:25 AM UTC
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My account shows 31GB used, but I only have a 6.4GB folder. Can someone check this discrepancy?

    2 replies

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    Hi Stephen, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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    Thank you, Rona! 

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