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Question

Lost folder full of files after declined a 2 way factor

  • May 27, 2025
  • 1 reply
  • 10 views

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Hi, i lost a full folder that had lot of small picture after declined a 2way factor.

Name of folder is -->    Camera chantier

Folder isn't there anymore 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist!

Looks like you need to enroll in Multi-Factor Authentication for External Collaboration. As the owner has MFA requirement for external collaborations. 

For more details in setting up your MFA, kindly visit this Community article

Hope it helps!