Skip to main content
Question

Discrepancy between storage capacity and actual file capacity

  • May 27, 2025
  • 1 reply
  • 8 views

Forum|alt.badge.img

Storage usage does not match the actual situation despite a significant reduction in files, so the system displays insufficient capacity and is unavailable.

Request to do the needful.

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!