Storage usage does not match the actual situation despite a significant reduction in files, so the system displays insufficient capacity and is unavailable.
Request to do the needful.
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Hi there,
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience incorrect storage, please let us know in this forum.
Thanks for posting!
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