Hi there, 

Welcome to Box Community and glad to assist!

Can you resend your screenshot(s) translated in English language? I'm afraid we can only provide support in English language through this Community forum.

We'd love to further assist! 

Hi Rona,

Thank you for your message.

Please check the following.

1.Box Drive login screen open when the pc start
2.click "Log in"
3.web page open
4.input Email address(gmail) and click "next"
5.SNS Auth(Google login) screen open
6.click same Email of "4"
7.SNS agree(Google login) screen open
8.click "next"
9.Box Drive auto run
10.Box Drive login screen open (same screen of "1") → cannot login

Hi,

Having the same issue as a new user from box have no idea how to make it work in windows.