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Good day.

I have set up a new user, but they are not receiving the verification email. We have checked their spam and inbox. How can I get the new user set up?

Hi there,

Welcome to the Box Community!

This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Thanks for posting!

Best,
Ann

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