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Question

Uplod stuck at 100%

  • May 27, 2025
  • 3 replies
  • 136 views

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Dear all,

When we upload folders (1-2 GB in size), sometimes it randomly stuck on one file at 100%.

When we try upload again, sometimes it upload all files successfully, sometimes it stuck again on another file.

We figured out, that if we cancel upload on some other file in queue (because we cannot cancel file that is stuck on 100%), it keeps uploading rest of files regulalry. This is of course not the solution for us.

We tried all things mentioned in troubleshooting, and didn't find the solution.

Please provide us solution for this, it's looks like some kind of bug.

3 replies

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Hi Bojan,

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

Thank you for posting!

Best,
Ann


  • New Member
  • August 13, 2026

Hi there - I am currently running into the same issue described above.  Can I get some assistance from Product Support?

 


  • Community Manager
  • August 13, 2026

Hi ​@KNhan

 

Welcome to Box Community!

 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

 

Thanks for posting!