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Question

Incorrect storage used indication

  • May 27, 2025
  • 2 replies
  • 85 views
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My account indicated 8.4 GB of 10.0 GB used but there is no file in the storage or trash. I read that a script could be run to correct this issue. How do I get that script run? Thanks for the help!

    2 replies

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    Hello!

    If your storage usage isn’t updating correctly, you can resolve this by contacting the support team of the service you’re using. Visit their support page, submit a ticket explaining the issue, and request that they run the script to recalculate your storage usage. Include your account details and any troubleshooting steps you’ve already tried. If you need help finding the support page, let me know which service you’re using! 

     

     

    Best Regards,

    Panorama Charter Login

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    Hi Rona,

    Thanks for the assistance. Where do I go to check the updates from Box Product Support?

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