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Question

Restore file into a new account

  • May 27, 2025
  • 1 reply
  • 7 views

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Hi,
I changed account into a new email and I would like to migrate all the previous account files into the new one. At the moment, I'm not able to log in with the old one. 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Alessandro, 

Welcome to Box Community! 

To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!