ファイルをダウンロード・印刷できない

Hi there,

Welcome to the Box Community, I'm happy to help!

Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated. 

Thanks for posting!

Thank you!

I want to print a file, but neither the print button nor the download button appears. I also can't download it as a PDF. How can I do it?