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Question

file size discrepancy

  • May 27, 2025
  • 1 reply
  • 9 views
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Greetings!

I recently found that the number of files and total data size shown on box.com and calculated in windows explorer don't match.

The discrepancy is quite substantial. 5.8GB shown on box.com used storage VS 9.1GB as calculated in windows explorer.

I have concern about the actual data backup and stored on box.com

Is there anyway for me to check the actual situation?

Thanks in advance.

    1 reply

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Upon checking, it appears that your Account Storage is now synced to your local Box folder.

    Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

    Please keep in mind the following information about storage calculations: 

    • Trash is excluded from your overall storage calculation.
    • If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.

    Additionally, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

    Thanks for posting! 


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