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Question

Can't get access to product support

  • May 27, 2025
  • 2 replies
  • 7 views

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Just signed up for a business account and I need technical support to create a large volume of folders. But I cannot seem to find any chat or other support. Please help. 

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Santosh, 

Welcome to Box Community and glad to assist!

Great news! We've already fixed this in our end and you can now select a channel when contacting Box Support

Thanks for posting! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Worst customer support ever.  Its impossible to get help, find a way to submit a ticket or get a reasonable response to an ongoing problem.  If I had any ability in my company to move to another platform, I would.