Skip to main content
Question

Why is box filling my hard drive, lost a document as I had no hard drives space

  • May 27, 2025
  • 3 replies
  • 11 views

Forum|alt.badge.img

Box is using all my available hard drive space on my mac, it got so bad last week I had to rebuild my machine as I lost an important document I was working on as Indesign could not save it

3 replies

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Same here, since a couple of weeks box is eating my hard disk space. Logging out of box or reinstalling does not solve the problem. 

Really hard to work this way. can you please connect me to Box Support to help solve the problem? 


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

this is what the box support told me to do

Mac:
Box Drive in File Provider Extension mode doesn't support the ability to configure maximum cache size.  In the FPE mode, macOS manages the caching functionality.
Refer to Modes of operation in Mac to determine whether Box Drive is operating in kernel-based or FPE mode.

  1. Open the Terminal
  2. Run the command below. Replace Cache_Limit_Here with an integer representing the new cache limit in GB:

    defaults write com.box.desktop MaximumCacheSize -int Cache_Limit_Here
  3. Quit and re-launch Box Drive after running this command.

This new limit applies only to the Mac user who ran the command. It does not apply to all Mac users on the machine.
To revert the limit, run the following command in Terminal and re-launch Box Drive:
defaults delete com.box.desktop MaximumCacheSize


 
You visit this Article for more detailed information: Technical Information for Box Drive Administrators


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Thanks, for your quick response, I work on a windows pc