Documents fail to download

Hi Rafaella, 

Welcome to Box Community and glad to assist! 

If you are encountering problems downloading files from your Box account, we recommend that you try:

• Updating your browser to the latest version
• Clearing your browser's cache
• Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease.
• Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
• Temporarily disabling any plugins/extensions in your browser
• Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
  
  • Chrome, Edge, Firefox, Safari

Hope it helps! 

Thanks Rona! What if I'm using the Box app? The problem itself does not present on box.com, but rather on the native application I have in my macbook. 

Hi! Hoping someone could help out with this one. 

Thanks