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I've had this issue for over two weeks now. Any document that is not recent enough (over 30 days old), is not loading. It takes aaaaages (there's a loading circle that appears next to the file name that supposedly shows the progress, but it stays always the same, very close to 0%), and then suddenly an error pops up "The operation was cancelled".


I've tried quitting box and opening it again, quitting the apps themselves (Preview, Microsoft Word, Adobe InDesign), but nothing fixes it. 


Help please! I can't work without my files. 

Hi Rafaella, 


Welcome to Box Community and glad to assist! 


If you are encountering problems downloading files from your Box account, we recommend that you try:


  • Updating your browser to the latest version

  • Clearing your browser's cache

  • Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease.

  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)

  • Temporarily disabling any plugins/extensions in your browser

  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Hope it helps! 

Thanks Rona! What if I'm using the Box app? The problem itself does not present on box.com, but rather on the native application I have in my macbook. 


 

Hi! Hoping someone could help out with this one. 


 


Thanks

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