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Question

why all my files dissappeared when i upgraded my account to business

  • May 27, 2025
  • 1 reply
  • 7 views

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please help all our office files are gone when i upgraded this should't happen.....................

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there,

Welcome to Box Community and glad to assist!

Due to your upgrade, your contents will be inaccessible indefinitely. 

This turnover process typically takes a maximum of 24 hours. If it exceeds the expected ETA, please feel free to reach out to us again.

Thanks for posting!