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WHAT A HORRIBLE PRODUCT.  THIS IS AN EMERGENCY - CANNOT REMOVE THIS PARASITE FROM MY MACBOOK AND IT NEEDS TO BE DONE THIS VERY INSTANT.  

Hi Nancy, 


Welcome to Box Community and glad to assist! 


Looks like we'll be needing more details concerning your issue,


  • Can we confirm your Operating System and current Box version? 

  • Is there an error message? If so, please attach your screenshot in this forum. 

We'd love to further assist! 


Mac OS 14.6.1

vqx01J4QE1CEN2EHJP5C2MYNFDWG6.pngA team project with a tight deadline and my job is at stake.  i need help NOW.


Can I talk to a live person.  PLEASE????????  It will take 5 minutes and we can kiss each other good bye and go on with our lives.


I have already tried the suggestions on your website.  You need to give me another idea.


I don't know what box version ... it's invisible.


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