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Question

Emergency get this junk off my macbook. WILL NOT UNINSTALL

  • May 27, 2025
  • 5 replies
  • 14 views

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WHAT A HORRIBLE PRODUCT.  THIS IS AN EMERGENCY - CANNOT REMOVE THIS PARASITE FROM MY MACBOOK AND IT NEEDS TO BE DONE THIS VERY INSTANT.  

5 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Nancy, 

Welcome to Box Community and glad to assist! 

Looks like we'll be needing more details concerning your issue,

  • Can we confirm your Operating System and current Box version? 
  • Is there an error message? If so, please attach your screenshot in this forum. 

We'd love to further assist! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Mac OS 14.6.1

vqx01J4QE1CEN2EHJP5C2MYNFDWG6.pngA team project with a tight deadline and my job is at stake.  i need help NOW.


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Can I talk to a live person.  PLEASE????????  It will take 5 minutes and we can kiss each other good bye and go on with our lives.


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I have already tried the suggestions on your website.  You need to give me another idea.


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I don't know what box version ... it's invisible.