I cleared my browsing history as suggested by previous posts but this is not helping. How can this be fixed?
Hi Christine,
Welcome to Box Community and glad to assist!
Please follow the troubleshooting steps to fix your blank screen issue:
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
- Restart your machine.
Hope it helps!
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