Support Forum

I have no files in my account but Box web and desktop (windows) is showing I have used 1.6GB. How can I fix this?

My coworker has accidently deleted his folder. He couldn't see any in Trash. How can he resotre his deleted folders?

Hi, I would like to change the path of the box folder in mac.

I deleted a large number of files and my available space has not updated.  I also deleted the files from my trash, but no space was freed up.  In addition, there are two files in my trash can that I deleted months ago that haven't been removed.  I see from similar posts that Support intervention is required with my account to address this issue. Thank you.

No data is stored, the recycle bin is cleared, but the space occupied is 35.9GB.  

Boxのファイルやフォルダを検索する際、前方一致検索を無効化して部分一致検索を行いたいのですが、方法をご教示いただけないでしょうか。 お手数ですあ￥が、ご回答よろしくお願いいたします。

I have created a application in enterprise account and utilise JWT authentication to upload files over the box storage of service account, Now I want to allow users to view those files like admin or co-admin only. I can't figured out a way to do this. I have explored all of the box support and still finding a way to to this. 

I deleted the data of the storage. But capacity becomes 10GB/10GB. As capacity does not decrease, I am in trouble. Please tell me the measures.

Hi, we've submitted in July our application for "Box Technology Partner Program" but haven't heard anything for over a month!Just in case, we've re-submitted the application through the site below.https://www.box.com/partners/applyI would like to reconfirm that our application is under review.Our customers are waiting eagerly for us to be a part of your partner program!

I need to review the files uploaded over the service account using JWT authentication with public private key credentials. I can see the stats in admin console but can't see the files of services account neither in admin or co-admin box storage. 

I have a folder with multiple sub folders and files in it, and the entire folder has vanished.  It is NOT in the trash, and when i search for the collaborators on all these files, they have also vanished from the collaborator list. Please help.

Boxにアップロードされているファイルの作成日と更新日が入れ替わってしまっている。作成日より前の日付で更新日が記録されている。全てに当てはまるわけではないかもしれないが、拡張子が「xls」「ppt」「doc」のファイルで発生していることが多いようです。ご存じの方がいらっしゃれば、原因ともとに戻す方法をご教授ください。

After computer update and restart got a notice that was updating box drive to what I think was 2.40.333 but the update failed and got a dialog box to upload logs then a dialog box to open this case.  I am running Win 11 

We are requiring to share a small number of files publicly via link. These files need to be accessible to the public via link. we should also be able to update the file but retain the same link. 

Hi!I would know how the throttling/rate limit on a user basis is applied when you use a JWT application (service account) to act on behalf of another user by leveraging the as-user header.The limit is applied to... The service account itself Or the impersonated user (as-user) And if I create another service account, the user based limit is reset for this new account?

Hi, I'm having trouble with a tagged item, when I search for it using the search bar, the files don't appear. Could you please look into this issue? Thank you.

Hello Box Support Team, I am experiencing an issue with creating tags for files using the Box API. I have successfully uploaded files, but the tags are not being applied as expected. Below are the details of the issue: Issue Description: The file is uploaded successfully using the Box API. Despite setting up and passing the parameters for tags, the tags are not being created for the uploaded files. Steps Taken: I have followed the documentation to set up and pass the parameters for tags. The file upload process completes without errors. Code Snippet: Here is a snippet of the code I am using for uploading the file and setting tags: Could you please assist in identifying why the tags are not being created? Using .NetUsing NodeJs

This file disappeared. Can you find it?\ https://aacs.box.com/s/liu44ru3pox8er0209sgqhp8k3ojqi0z

Multiple folders showing this status error

There is an app that I've come into maintenance of that uses Box.com for OAuth 2.0 authorization. No one wrote down what account this auth app is under and I can't figure out who/what/where. Is there some place in the UI or API I can plug in the Client ID and get back ownership information for the app? Going to the Auth Page just says "Log In to Grant Access to Box" which doesn't say anything about who or what I'm authorizing. Thanks in advance.

Hi My name is Tiger. I registered box for my customer, and I set the two-step verification. They strongly recommended to set up through Microsoft Authenticator, but I didn't do that by accident.  So i would like to delete the two-step verification, and I want to set uo again in a right way.( I don' t have the back-up code)

I am trying to upload a large financial model in google sheets to my box account and it keeps failing. Can anyone in support help?

Ocorreu um erro ao processar sua solicitação. É necessário fornecer mais verificações em sua conta. Envie um tíquete em support.box.com.

let's say we're in Business plan and we use up all 50k api calls. What happens after then? Does box charge additional fee per api call over 50k or it just returns error? secondly, how long would it take to upgrade plans? (we don't want api to hang up in case of using up all the quota)

Hello, I would like to add a user with an existing personal account to our business plus account. Unable to manually Add a User: Email already in use in a Box Account but not associated with an enterprise. Thank you very much in advance for your support! Best regards - Jan