Hi there,

Welcome to Box Community! 

To help address the issue with tags, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!

Hi Rona,

Thank you for your quick response and for creating a ticket.

Appreciate your help with this!

Any update on this ticket? I'm having the same issue. I've tagged multiple files, the tags show up in the list view under the document name, and when i click on the tags associated with the files, the search returns zero results.