Support Forum

I am encountering the following error when using the Client Credentials Grant flow: {"error":"invalid_grant","error_description":"Grant credentials are invalid"} Http Code : 400 (Bad Request) Client ID: 833u9qb7vxqu93k12tp9g86x32w1s1nu Access provided to the custom app is "App Access Only" I am trying to upload few report to box from my Java application. I am using this custom app from last more than 1 year. It was working find till date (06 Sept, 2024). But, abruptly, it has stopped working and started throwing an error above. Basically, its observed that the call to access the token is failing. I have reconfirmed the application secrets that I am using for the request, and it is right.

unable to upload files storage space incorrect after removing files from my account please fix, and fix permanently so this doesn't keep re occurring. Diana  

Hello a link to a box document is not working. I have saved data that I need to access

To whom it May Concern, In behalf of the user that box account is locked, I would like you to unlock the user's account. Best regards,

Would appreciate an update to a Box Sync Crash, following request for log files and the following message, ' Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.'

Successfully uploaded via FTP yesterday. Now I can't connect. Get this error... ECONNRESET - Connection reset by peer Any suggestion appreciated!! Thx!!

I tried to set password my account created with google sign-in, however it failed. With reading other similar post, I have tried to reset password and delete browser cache, but still unable to set password. Could you help to set password to my account?

Hello,Files from my BOX are only partially synched, I have stop started the app, I have reinstalled. nothing fixed it.I am using the default app setup. no space or any other mac resources related issues.My mac: M1 ProOS: 14.6.1Can you please advice?Thank you, Meir

Hi How to disable ALL members shared permission?Shared LinkFile request Thanks, Gil  

確認メールの有効期限が切れてしまったので、再送信してほしいです。

The owner of our account has left the organisation and I need to remove them and I am not sure how.  Many thanks

Hi support, I have 11 files that are appearing as sync failed in my desktop Box Sync app for windows. 2 reasons: unsupported name + dependency failure. When I click on "More..." button, I´m unable to see more details, as shown below.  Here is the view on errors. Could you please advice how to check the files, or delete them, so it doesn´t pop-up each time? Thank you, Lenka

When I Open my file it will not "launch" the application. I have to download the file to edit which prevents myself and my team from working on the same document.

Trying to install Box Drive on Windows Surface 7.  Pop-up window says  "Box Drive requires a Windows restart to finish updating. If the problem persists, please contact Box Support to further troubleshoot the issue."   Once logs are submitted a new window pops up that says  "Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue." Clicking "here" takes me to this forum, not anywhere to submit a support ticket.     I have restarted multiple times but the pop up still appears.  

I am trying to give coadmin privileges, but I keep receiving an error that both primary and secondary emails have to have verified domains. The coadmin has only primary email and the domain (www.fiscoerevisione,it)  is included in the list of verified domains in Enterprise Settings. My email domain (www.revisori.it) is verified too. What's going wrong? Where is the mistake? Thanks for your help  

I rely on Box Drive to be up to date with items that are in its folders.  Yesterday I knew files had been added but didnt see them in my box drive folders.  I viewed them on box.com.  I then checked my other computer and found that it too failed to add the files to its box drive folder.  I logged out on both computers, restarted both and even reinstalled box drive on one of the computers.  They both show exactly the same file activity with the most recent additions listed as having happened yesterday instead of today.  Any ideas on what to try next?

Hi! You still didn't fixed the bug with free space counter. There is no any files in the box, but no free space any more. Please run free space fixing script. Thank you.

Goal : Try to fetch the retention policy on a file if there is one. Hey, I am trying to determine whether there is retention policy and if there is, get the winning retention policy. I was hoping to get this from metedata of the file using  GET "https://api.box.com/2.0/files/{file_id}"  API but this is not returning any details pertaining to retention policy. I tried to fetch the info from  GET "https://api.box.com/2.0/file_version_retentions?file_id={file_id}"  API but this is returning empty list of entries even though the file corresponding to {file_id} is under retention Finally I am trying to fetch all the files under retention using  GET  "https://api.box.com/2.0/retention_policy_assignments/{retention_policy_assignment_id}/files_under_retention" API but this is returning  { "type": "error", "status": 403, "code": "access_denied_insufficient_permissions", "help_url": "http://developers.box.com/docs/#errors", "message": "Access denied - insufficient permission", "request_id": "qo

SOMEONE PLS LET ME KNOW HOW TO SUBMIT A SUPPORT TICKET.  WE NEED SOMETHING FIXED ASAP.

https://developer.box.com/reference/post-files-content/  😭

I'm sorry, but I'm replying while translating on my computer, so I apologize for the fact that the sentence is difficult to understand. We would be grateful if you could contact us as soon as possible. Thank you.

Getting this error when trying to interact via the API. It has been working fine for months then today at 5 pm all access stopped. Any ideas?

Hello, the page shows me that 51,2 GB of 50 GB are used. But it shoudl be around 1-2 GB. I deleted  a lot of files and emptied the trashcan, but the space is still marked as used. Please run the script to fix it. Thanks in advance Greetings Damien

I am the administrator for an enterprise account, and I am trying to reset a user's 2FA after they replaced their phone. However, I do not see the option to do so anywhere on the admin portal. What are the steps I need to take to reset this user's 2FA?

We attempted multiple but are still encountering issues. We are now trying with a Myanmar Visa account. Kindly let us know whether this is acceptable. Thank you. Best regards,Hnin