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Question

Box Admin unable to reset a user's 2FA

  • May 27, 2025
  • 1 reply
  • 13 views

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I am the administrator for an enterprise account, and I am trying to reset a user's 2FA after they replaced their phone. However, I do not see the option to do so anywhere on the admin portal. What are the steps I need to take to reset this user's 2FA?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community! 

To help with your user's 2FA issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!