Support Forum

Hello Please treat as urgent as I need to send legal documents for signature. Thanks Do you have a phone line so that I can speak to support ?

Recently I noticed signed docs (specifically signed employment agreements) are not accessible by our CEO. I am concerned because if something happens to me, our CEO will not have access to these documents.  Is there a way to share them with her?

When my client tries to open a specific excel document in the 'excel online' they get the 'someone else is editing this workbook' but they are able to open it locally by using the 'open this file on your desktop.' Is there any way as an admin I can figure out why this file is getting locked but only affecting the excel online ability?  It only seems to be affecting this particular user.

I just upgraded to a business account and I'm trying to add a user. Its says the email address is already in use. Please advise

Need some guidance on moving large amount of data from Citrix File Share inot Box.

hi i have a box account with an email address. i want to change my account email address to a different email account. how to do that? for example, currently my box account is set at abc@abc.abc and now i want to stop using that email and migrate everything to xyz@xyz.xyz

After upgrading my plan from Personal Pro to Business Plus, I can view folders, but not files. It's been 24 hours since I upgraded, but will I be able to view it if I wait?

Hi Team, When we try to migrate a folder from Box to SharePoint online using SharePoint migration manager, we are seeing an error message, and i have admin privileges in box and SharePoint, do we need to enable any setting for migration?

Storage full but it is not

Hi, when I search for a file with the box client v2.40.333, it finds the file and I can open the directory in Window 11 file explorer (by right-click open containing folder).  However from that location, I cannot browse to a parent folder or anywhere else and the address bar is blank.  This used to work fine.  Can anyone help with this?  Also I would like to know how to submit this issue to Box.com people rather than a forum, is there another way to inform Box people about issues?

Please help!

Hello, Is there any way for an owner or editor to see who has viewed a file using a publicly accessible shared link? This could be either name or IP address/location etc. Thank you

does the personal pro subscription allow for mobile and iPad use?

I cannot successfully install box tools. I have followed the instructions at this page: https://support.box.com/hc/en-us/articles/360044195273-Continuous-Prompt-to-Install-Box-Tools I haven't had success. I've worked with my nonprofit's IT and they don't think there is any environment issue. We have also tried installing box drive, which didn't work either. The next step on that page is to open a support ticket. When my coworker downloads, he immediately gets the Install Wizard popup. I never get that, but we cannot find any reason why it should be blocked from installing. Any help would be much appreciated! I use BOX daily and it would make my work much more efficient to be able to use desktop apps.

I have an account created with my work email that I need to have added to my company's enterprise account. When my administrator tried to add me, it told him I already had an account with my company email. Is there a way to merge my account with my companies account? I'm needing to be added as an Administrator to our Enterprise account so that I can set this up to work for our Firm. Please call me at <personal information-redacted> Thanks!

Been on here for a day and storage is full with about 1% of the content uploaded that I need to share.  I can't see a place where it tells me my storage limit, or an obvious place where I can order more. It's not in account settings, as I read.    "ACCOUNT STORAGE LIMIT REACHED"  Can anyone direct me? 

How can I open zipped files within box? I used Google takeout to transfer all my data over and everything is in zipped folders.

具体的な手順を教えてください

HI I'm the owner of a box account and I'm unable to change an automated action

Hi I have pc 11 pro. box folder doesn't work on my pc I can't remove the software and reinstall

I am wondering how long after I delete my individual account will I be able to use it to sign up for a developer account using the same email address? 

I’m unable to add box tool extension on my iPhone

Store #6424 is not located in Harrisburg City, VA.   Please change it to 6424 Harrisonburg, VA. Thanks.

THE WHOLE ACCOUNT SAYS IT"S CLOSED>  2 YEARS OF FILES HELP NOW How is there no way to contact support? this is insane. 

I had files under a personal account and an account under my previous organization. Nobody else from the organization was on the files (they were simply under my name - not shared with other teammates). These accounts were co-owners, so my personal account was the only one shared on the files. When I left my previous organization, the organization disabled my account and it deleted the files for my personal account, as well. The organization wanted to help me recover the files, but did not have access to them because they were not shared with another organization member (since they were my personal research files). Are these files gone forever? When an account is deactivated by an organization are all of the files lost? Is there a way to pay to recover them? Can someone help me find out if they are anywhere at all in the Box system? They're incredibly valuable to me and I would do anything to recover them. At the very least, I would appreciate knowing someone was willing to help me try