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I can no longer see any folders/files that have been shared with me in Box.


I have


  1. reset my password

  2. set up 2-factor authentication

  3. uninstalled the local Box client and tools

  4. shut down and restarted my Windows 11 laptop

  5. asked the owner of the folders/files to reinvite me - other collaborators are still able to access the folders/files

When clicking on the button in the invitation, I get this message: 


Oops! We can't seem to find the page you're looking for.

Hi Alison,


Welcome to Box Community!


Here are some troubleshooting steps to try:


1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your Firewall is configured for Box apps 
5. Try to connect to a different network
6. Reach out to the owner again and request remove and re-invite you as collaborator
 
I trust that the above steps will do the trick. Thank you for posting!

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