I have Box drive on my desktop.
Whenever I try to log in on my desktop, a log in page automatically opens on the browser and after logging in I get "Launching Box Drive..." and it never goes away. A pop-up box appears, and it asks me to open Box app on my desktop, which send me back to the log in page on my desktop.
Spent almost an hour trying everything I can, and it is still not working. Little hope that Box will offer a decent support for individuals, but fingers crossed before I completely terminate my account.