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Question

Email already used in a Box account but not associated with an enterprise." 

  • May 27, 2025
  • 1 reply
  • 66 views
C
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I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add him to our organization account with her work email.

I notice there are many posts about this in the forum - the clicking save twice does not appear to work.

Need a solution asap please.

    1 reply

    C
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    Hi Dale,

    Welcome to the Box Community!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Thanks for posting!

    Best,
    Ann

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