Support Forum

Hello! First time poster, hoping for a solution. Is there any known way to set standard styles for Word documents that are created inside of Box? As in, when you create a new Word doc in a Box folder, it will populate with your basic style/settings (font, spacing, styles for headings, etc)? It would be great if that was possible. Thanks!

We have over ten user accounts. Three employees are having issues with the Box search function, both online and desktop, where files we know exist aren't showing up in the search results. Please advise.

I have been shared a folder within Box. I am able to see it on the web based box, along with all sub folders and files, however it does not allow syncing to box drive. There is no option on the main shared folder, any sub folder, or file within. I am shown as the owner of the folder, though the sub folders and files are shown as a different owner. Would anyone be able to assist?

I lost the phone I used for 2FA so now I can't log in.I can't log in so I can't ask my question here either. I created this new account just to ask my question.How do I use my original account?

I accidentally deleted box important file on 19 October 2024 9:30-10:30pm

Is possible to restore old account, because it was deactivated by expired credit card.

We just uploaded the Box App to our Outlook365 desktop app. We can start an email and click on the Box app and see all the folders and files. We can attach individual files but not a folder. Can someone tell me how we get access to do that from Outlook? 

Good morning, I need someone to contact me - we created this account in error and were charged. Please help.

I am posting publically after reaching out to billing@box.com 3 times for the past week with no answers. My payment is not going through for reasons I ignore. I'd be happy to renew my account, but this can also be an opportunity to move what I have on Box to another, more integrated platform like google drive or dropbox. Up to you if you want to keep me as a client or not, but it's not acceptable to have a paying customer wait money in hand beg you to pay for your services. 

Box app won't let me log in on my Mavic V3. can someone help? Company It claims that this device isn't supported

How do we change the 2FA on an external user? He still can't get into Box and it has been a couple weeks. How do we turn this off? I can only do this for members.

Im unable to add a new user to our enterprise account.

this doesn't help or answer my question. i am not paying for 3 people when i only have one person. you will not help or try to help.  you have gotten to big i wish box.net was still around. I don't know who owns you now but you don't seem to care much. 

BOX mentions and 2-step authentication notifications are no longer being sent via email. Please make sure you are notified. The last notification email received from BOX was on 9/24/2024. Email notifications are set to ON in the user account settings.

All my files in the Box folder (app and web) have disappered suddenly and they are not it trash. Please let me know how I can retrieve them.  I have tried logging out and checking several times by refreshing folders. Nothing seems to work. 

I need help on changing the ownership of several Box Folders to myself as the owner was kicked out based on Spanish RA's with immediate effect last Monday.

Do you realize there is NO link anywhere that brings the user back to Box.com? Since this support site is exclusively for Box.com, wouldn't it make sense for a link to the Box site exist somewhere on this site? Do I really have to type it back into the address bar myself? Are you assuming that if you have the support site open you must have the Box site open already? Actually, I don't even know how I got here and I can't get back to the main site!

Ich bekomme beim Starten von meinem Mac immer diese Meldung und klicke auf Erlauben - aber sie kommt jedesmal wieder neu.  Mac Version 15.0.1 Folgende Meldung erscheint in einem Popup Fenster.  „Box“ möchte auf Daten aus anderen Apps zugreifen. Wenn App-Daten getrennt gehalten werden, ist es einfacher, Datenschutz und Sicherheit zu verwalten.    

We upgraded our account and now all the files that I had in our box is now gone. They completely disappeared. How do we retrieve all these old files? 

This is a most wanted and yet basic feature requested by millions of users - please give the option to set the default folder location!!Despite numerous votes and requests for years, why are you failing to consider this #1 feature?The default root folder in Mac or Windows will always be full, and 90% of users would want to keep Box files separately in a separate drive or folders.  So, this is your terrible idea of not giving this critical option!!Please you (Box) DO NOT decide where the user's files and folders should go, but give an explicit option to set and configure.Currently, your Box client app on my Mac is turning useless as I cannot download/upload all files via my root folder!!Please escalate, prioritize, fix, and release this most wanted feature ASAP.

Like many others, when trying to set up 2FA via app, the QR code never loads.

Hi! Could someone from box support contact me please? Our office has a problem with missing files. I already read all articles about this issue, but I think that only a box member could restore our companies missing files.. Thank you for your support, Karolina

Trying to add a user but am getting an error that states "Email already used in a Box account but not associated with an enterprise." 

I am receiving an error message saying "File size larger than maximum size limit...". I am happy to delete those files and not upload them. How can I do that?

Im looking for a way to update my email address and login username ( I believe they are the same)  Is there a way for me to do this?