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I have the same error as a previous poster

  • May 27, 2025
  • 1 reply
  • 13 views
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I have the same error as a previous poster

Traceback (most recent call last):
  File "box\app\bfd_main.py", line 18, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "box\patch\win32timezone_patch.py", line 12, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "win32timezone.py", line 244, in <module>
ImportError: DLL load failed while importing win32api: The specified module could not be found.

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Nathapattiporn, 

    Welcome to Box Community and glad to assist! 

    Can we start with your current Operating System and Box version?

    We'd love to further assist! 


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