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Question

Create password not working

  • May 27, 2025
  • 4 replies
  • 11 views

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Hi, a client has added me to their Box folder. I am unable to sign the relevant access documents to see the folder. It asks for current password & new password. I have not created a password, and when I try in account settings it doesn't work.

 

Can someone please support?

Thanks

4 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

I am having the same issue. If you have been able to resolve it, please let me know what you did. Thanks! 


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

I was able to solve the issue by resetting my password using this link


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Robert, 

Welcome to Box Community and glad to assist! 

To setup your password, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

Thanks for posting! 


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

360497915707 thanks, this worked :)