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Question

Unable to start BOX

  • May 27, 2025
  • 2 replies
  • 8 views

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Traceback (most recent call last):
  File "box\app\bfd_main.py", line 18, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "box\patch\win32timezone_patch.py", line 12, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "win32timezone.py", line 244, in <module>
ImportError: DLL load failed while importing win32api: The specified module could not be found.

2 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Ankur, 

Welcome to Box Community and glad to assist! 

Can we start with your current Operating System and Box version?

We'd love to further assist! 


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Windows 11 and latest updated version of box.