Hi Coral,
Welcome to Box Community and glad to assist!
To help address the issue, can you follow these troubleshooting steps?
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser.
- Restart your machine.
Thanks for posting!
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