Hello Box Support Team,

I’m experiencing an issue where users can open a shared folder link and view its contents, but when they try to open any individual files, they’re prompted to log in. I’ve double-checked the sharing settings multiple times and confirmed that they are set to allow open access without requiring a login.

Could you please advise if there’s an additional setting I might need to adjust, or if there have been any recent changes that could be causing this issue?

Thank you for your assistance.