Support Forum

Grettings, Would you please advise how we set box to allow login from only specific IP addresses? Thank you Inaba

Hello, does anyone know how the 100GB the starter plan offers is allocated between the number of users between your team? I know the starter plan requires minimum of 3 users and can have a maximum of 10 users. Lets say I have 6 users, could the 100GB of storage just be divided between the 6 users? Any insights are appreciated, thank you in advance!

Hello, I am having some issue in creating a new password in my box account.In Account Settings -> Authentication shows no password & also shows error while creating a new passowrd. Mail Id : <personal information-redacted>

Hi Support, We are using Business Plan, but my account is showing storage limit 21.6 TB. And my Box Drive is unable to sync, it said run out of space. As plan is should be unlimited. Pls advice. Thanks

Hello, last week my computer told me I had no space left for new documents. I had our IT guy log in and he said the cache folder was over 100GB. He moved the folders out and emptied it and everything worked fine again. However, today the issue reappeared and he had to login again. He deleted the cache but says it will be full again tomorrow as my cache folder is growing over 100GB daily and the hard drive gets full right away. What do you recommend I do to get this problem to go away? 

I was accessing a customer's BOX account (not my company's) using email authentication with my business email address. However, my company's BOX SSO authentication was unexpectedly applied, preventing me from accessing the customer's BOX account. I do not use my company's BOX account. I need to disable SSO, but I can't find any contact information to do so. How can I resolve this?Previously, contacting support for two-factor authentication issues was easy, but I can't find the URL anymore.

I received an activation link for our company's enterprise account however when I log in there are no files and it is empty. Can you help me get access to our team's account

We are a paid User. As the Admin I cannot add User. What is the solve?

Number of users unable to uninstall box tools as need for it to be running for Box Drive to work. Can't run scripts on laptops as running scripts disabled. Please let me know if there is a way to uninstall? Alternatively let me know if there is a exe to remove all box applications.

I was invited to a box folder by a third party & accessed that folder with the same email I use for my company's box folders. Now, when I log in to Box, I only see the third party box folders and cannot access any of my company's folders.

I have been trying to reach the sales team but have been unable to make contact through email. I would greatly appreciate it if someone could reach out to me regarding my inquiries. Thank you for your assistance.

I have a macro file that gets the Windows path of Excel books by using "activeworkbook.path". When I use coauthoring on Box, the macro gets the URL path https://api.box.com/..., but I want the Windows path. Are there any solutions to this?

Hi! I have several folders in Box that show an incorrect number of files. Several show 0 when there are multiple files within. Can you help solve this issue?

I need assistance removing me as Adim on our account. I was the Procurement person who paid for seats but do not want to be one of the seat/Admin holders on account.

I'm sure this has been asked and answered, but I'm not sure exactly how to word it. Someone left our company and when I removed their seat, I inherited their folders. One of these was one of our main, top level folders. It is now inside a folder with the name of the former employee. How do I get it out of that folder and back to the top level? I have been fighting with this for weeks because it is not intuitive at all. Thank you in advance!

Hello, How do I create a support case?  My logs have been successfully sent.  

When Linking my email to another i get a message that you email is waiting to be verified but it never sends the verfication email to the address stated

I've been sent a shared secured file link with a password. I currently have the free box account that included secured file sharing, however I am unable to access the documents. I see the files, but I am unable to click on them. I am able to download, but the file downloads as error and I am not able to open the files. Moreover, I am not prompted or, even with a search, I do not see where I am supposed to enter the password I was sent with the link. Help. 

Please open a support ticket and contact me regarding a number of missing folders and files in my box account.

Hi, How can I reset a password for a box account with a username that is an old email address that I can no longer access? Thanks

How can l retrieve folders that could not be saved? my old system crashed, but my folders that were not synced are lost. They usually show red marks on the old system but l could still access them. But not on my new system and they are important docs. can l get them back, pls?

Hello, so this is an institutional Box account and I'm about to lose access to this. What's the best way for me to transmit all the files over to another personal account such that if the institutional Box account is deleted I still have access to all files in the cloud.   Thanks so much, Andrew

Hi all I was editing a document in the word app locally and it didnt save on close and has disappeared from the temporary folder in Box Edit. Its not in trash anywhere. I can see an old shortcut to it but it now says document has disappeared. Is it gone forever? Or is there a way to get this from the servers? Alison

Hello everyone! Does anybody know if there's a way to send the same document (in this case an Informed Consent document) separately to different recipients? As in, same signature boxes same layout and all, just a different email address and a separate request?

When opening a Word file, I normally use Word when editing. Now, I can only choose Word Microsoft Online (and Google Docs, or Box Tools), which leads to lay-out problems (it is a complete mess) and I cannot edit. I have not experienced this before, so how do I solve this? NB: Box Tools I avoid because it leads to different issues!