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Question

Box error on startup

  • May 27, 2025
  • 6 replies
  • 9 views
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Box drive does not load anymore, with the following error:

Traceback (most recent call last):
  File "box\app\bfd_main.py", line 18, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "box\patch\win32timezone_patch.py", line 12, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "win32timezone.py", line 244, in <module>
ImportError: DLL load failed while importing win32api: The specified module could not be found.

    6 replies

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    Hi there, 

    Welcome to Box Community and glad to assist! 

    Kindly confirm your Operating System and Box version as we continue to investigate on this error. 

    We'd love to further assist! 

    C
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    Windows 10, box version 2.42.212

    I've been using Box for quite a while, and suddenly this started happening.  I've noticed several others are having the same issue.

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    Windows 10 version 22H2

    The most recent updates were:
    KB5048292
    KB5046613
    KB5046542
    KB5048239  

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    In case this helps, I found the win32api.pyd file in C:\Program Files\Box\Box.  Last date modified 11/16/2024.

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    I also ran sfc /scannow, and it found no integrity violations

    \

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    Interesting that this is marked "answered" with no real answer.

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