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Question

Box error on startup

  • May 27, 2025
  • 6 replies
  • 9 views
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Box drive does not load anymore, with the following error:

Traceback (most recent call last):
  File "box\app\bfd_main.py", line 18, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "box\patch\win32timezone_patch.py", line 12, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "win32timezone.py", line 244, in <module>
ImportError: DLL load failed while importing win32api: The specified module could not be found.

    6 replies

    C
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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Kindly confirm your Operating System and Box version as we continue to investigate on this error. 

    We'd love to further assist! 

    C
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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Windows 10, box version 2.42.212

    I've been using Box for quite a while, and suddenly this started happening.  I've noticed several others are having the same issue.

    C
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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Windows 10 version 22H2

    The most recent updates were:
    KB5048292
    KB5046613
    KB5046542
    KB5048239  

    C
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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    In case this helps, I found the win32api.pyd file in C:\Program Files\Box\Box.  Last date modified 11/16/2024.

    C
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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    I also ran sfc /scannow, and it found no integrity violations

    \

    C
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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Interesting that this is marked "answered" with no real answer.


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