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Question

Shared Folders disappered

  • May 27, 2025
  • 1 reply
  • 70 views
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I got the Message „This shared file or folder link has been removed or is unavailable to you.“ I can’t See anymore the for me shared folders in my iOS App and also not on App.box.com. The Person, who Shared the Felder for me checked the Share-settings. Looks Fine. any advice?

    1 reply

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    Hi KnutK,

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Check if your Firewall is configured for Box apps 
    4. Try to connect to a different network
    5. Reach out to the owner and ask to remove and then re-invite you as collaborator
     
    I trust that the above steps will do the trick. Let me know how it goes!

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