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Question

Change login/user email

  • May 27, 2025
  • 2 replies
  • 119 views
C
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I need to change the email address that I joined Box with.  Can't see how to do this in profile etc.

Would appreciate advice on how to do that.

Thanks

    2 replies

    C
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    Hi Paul,

    Welcome to Box Community!

    The steps for adding or modifying your email address are as follows:

    1. Login to box.com
    2. Go to Account settings (click the profile pic or initials located on the upper right corner)
    3. Account 
    4. Login and Email Addresses
    5. Link Personal Email > enter the new email (Note: If the new email domain has not yet been claimed, you will get an error. In case that will happen, kindly check this article with the instructions on how to add/claim the domain: Domain Management, Verification, and Auto Enrollment
    6. Confirm the email
    7. Go back to account settings and make the secondary email as primary and remove the original email.

    I hope you find this helpful. Thank you for posting!

    C
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    Thanks very much for getting back to me

    It would be helpful if there was an option to change my email in my Account Profile or if there was that option under notifications - have looked in both.

    I can't see a change email button in either

    Please can you help?

    Paul

     

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