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can't access shared files

  • May 27, 2025
  • 1 reply
  • 127 views
C
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I can't access shared files by my customer, the account is under

[personal information–redacted]

thanks

    1 reply

    C
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    Hi Mostafa, 

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your Firewall is configured for Box apps 
    5. Try to connect to a different network
    6. Reach out to the owner and ask to remove and re-invite you to collaborate
     
    I trust that the above steps will do the trick. Let me know how it goes!

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