I can't access shared files by my customer, the account is under
[personal information–redacted]
thanks
I can't access shared files by my customer, the account is under
[personal information–redacted]
thanks
Hi Mostafa,
Welcome to Box Community!
Here are some troubleshooting steps to try:
1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your Firewall is configured for Box apps
5. Try to connect to a different network
6. Reach out to the owner and ask to remove and re-invite you to collaborate
I trust that the above steps will do the trick. Let me know how it goes!
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