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I can't access shared files by my customer, the account is under


[personal information–redacted]


thanks

Hi Mostafa, 


Welcome to Box Community!


Here are some troubleshooting steps to try:


1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your Firewall is configured for Box app
5. Try to connect to a different network
6. Reach out to the owner and ask to remove and re-invite you to collaborate
 
I trust that the above steps will do the trick. Let me know how it goes!


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